Cultural intelligence

Cultural intelligence is the ability to work effectively in multicultural environments and adapt to different cultural norms, values, and communication styles. This capability includes understanding and appreciating cultural differences, recognizing one’s own cultural biases and assumptions, and developing strategies to build strong relationships and work effectively with people from diverse cultural backgrounds. It also involves being able to navigate cultural differences in a respectful and sensitive way, and leveraging cultural diversity to drive innovation and growth.

Beginner competence definition

At the beginner level, individuals understand the basic principles of cultural intelligence and the company’s policies and programs related to working in multicultural environments. Beginner-level professionals can participate in cross-cultural interactions, communicate effectively with people from diverse cultural backgrounds, and follow established protocols and procedures related to cultural intelligence.

Intermediate competence definition

At the intermediate level, individuals have a deeper understanding of cultural intelligence and the ability to work closely with people from diverse cultural backgrounds to build strong relationships and work effectively in multicultural environments. Intermediate-level professionals can recognize and navigate cultural differences in a respectful and sensitive way, and train and coach others on cultural intelligence strategies and policies.

Advanced competence definition

Advanced individuals have a comprehensive understanding of cultural intelligence and its application in complex, global organizations. Advanced-level professionals are able to design and implement cultural intelligence programs that align with the company’s overall business goals and values, leverage cultural diversity to drive innovation and growth, and navigate complex cultural dynamics in a sensitive and effective way. They can use advanced techniques such as data analytics, market research, and customer insights to inform business decisions and strategies, and use those insights to continuously refine and improve the organization’s cultural intelligence. Advanced-level professionals also have strong leadership skills, with the ability to inspire and motivate cross-functional teams to achieve cultural intelligence goals and drive continuous improvement throughout the organization.