Managing and implementing quality management in quality management system certification Managing and implementing quality management in quality management system assessment Managing and implementing quality management in quality management system improvement Managing and implementing quality management in quality management system documentation Managing and implementing quality management in quality audit Managing and implementing quality management in quality management reviews Managing and implementing quality management in quality records Managing and implementing quality management in quality system management Managing and implementing quality management in product and service conformity Managing and implementing quality management in human resources Managing and implementing quality management in customer satisfaction Managing and implementing quality management in improvement Managing and implementing quality management in management review Managing and implementing quality management in measuring and analysis Managing and implementing quality management in purchasing and procurement Managing and implementing quality management in production and service delivery Managing and implementing quality management in design and development Managing and implementing quality assurance and testing Managing and implementing quality risk management Managing and implementing customer complaints and feedback management Managing and implementing supplier quality management Managing and implementing continuous improvement initiatives Managing and training employees on quality management processes Managing and implementing quality documentation and record-keeping Managing and implementing corrective and preventive actions Managing and implementing quality control and inspection processes Managing and analyzing quality data and metrics Managing and conducting internal and external audits Managing and monitoring compliance with quality standards and regulations Developing and implementing quality management systems

Process improvement and optimization Project management and coordination Lean and Six Sigma methodologies Manufacturing process management Logistics and transportation management Maintenance and equipment management Quality control and assurance Production planning and scheduling Inventory management Supply chain management Operations strategy and planning Operational reconfiguration Operational responsiveness Operational cooperation Operational customization Operational innovation Operational improvement

Managing and maintaining IT mobile device management and BYOD Managing and maintaining IT user access and IT identity management Managing and maintaining IT cost optimization and IT budgeting Managing and maintaining IT monitoring and IT alerting Managing and maintaining IT automation and IT scripting Managing and maintaining IT compliance and IT audit Managing and maintaining IT operations and IT infrastructure Managing and maintaining IT service continuity and IT disaster recovery Managing and maintaining IT documentation and IT knowledge management Managing and maintaining IT configuration management and IT change management Managing and maintaining IT capacity planning and scalability Managing and maintaining IT performance monitoring and reporting Managing and maintaining IT service desk and helpdesk Managing and maintaining IT procurement and IT asset management Managing and maintaining IT project management Managing and maintaining IT vendor management Managing and maintaining IT governance Managing and maintaining IT security and compliance Managing and maintaining IT service management and ITIL process Managing and maintaining backup and disaster recovery systems Managing and maintaining cloud-based services and infrastructure Managing and maintaining databases and data storage Managing and maintaining telecommunication systems Managing and maintaining network infrastructure and security Managing and maintaining computer hardware and software systems Business analytics Shared services

Stakeholder management Systems thinking Innovation and creativity Coaching and mentoring Resilience Cultural intelligence Emotional intelligence Visionary leadership Organizational structure Project management Staff engagement and culture Fiscal management Legislative impacts External perception management Strategic delivery Change management & integration Demonstrate accountability Prioritization Deliver results Influence & negotiate Collaboration Value DE&I Manage self Act with integrity Resilience & courage Openness to criticism Persuasion Resourcefulness Leadership Adaptability Conflict management Decision-making Stress management Critical thinking Time management Teamwork Problem-solving Communication Current asset transformation New asset creation Organisational culture

Managing and implementing production outsourcing and third-party manufacturing Managing and implementing production scaling up and mass production Managing and implementing production rapid prototyping and small scale production Managing and implementing production energy management and conservation Managing and implementing production environmental and sustainability Managing and implementing production waste reduction and recycling Managing and implementing production yield and throughput optimization Managing and implementing production capacity planning and scalability Managing and implementing production logistics and supply chain management Managing and implementing production quality control and assurance Managing and implementing production lean manufacturing and six sigma Managing and implementing production automation and robotics Managing and implementing production data collection and analysis Managing and implementing production process improvement and optimization Managing and implementing production maintenance and repairs Managing and implementing production training and development Managing and implementing production safety and compliance Managing and implementing production cost control and budgeting Managing and implementing production inventory and materials management Managing and implementing production planning and scheduling Managing and supervising production personnel Managing and coordinating production with other departments Managing and monitoring production quality and efficiency Managing and maintaining production equipment and machinery Managing and scheduling production runs Managing and overseeing production processes Low-cost manufacturing plant locations Quality product manufacturing Increased delivery speed Low production costs High product quality Higher quality of menu items

Attention to detail Technical skills Innovation Problem-solving Project management Adaptability Team collaboration Communication skills Presentation skills Optimization Accessibility Iconography Motion design Layout Color theory Typography Branding User experience Interaction design User testing Prototyping Visualization Conceptualization Research Low-cost designs Cost-effective designs Reliable designs

Public relations and communication Advertising and promotions Product development and management Brand management Market research and analysis Brand enhancement Larger marketing budget Improved marketing strategies

Managing and creating corporate reputation Managing and creating corporate identity Managing and creating internal communications Managing and creating media training Managing and creating investor relations Managing and creating public affairs Managing and creating media monitoring and analysis Managing and creating issues and crisis management Managing and creating speechwriting Managing and creating reputation management Managing and creating thought leadership Managing and creating corporate storytelling Managing and creating influencer relations Managing and creating brand journalism Managing and creating corporate communications Managing and creating corporate social responsibility Managing and creating social media and online communications Managing and creating advertising and promotion Managing and creating investor relations

Managing product patents and intellectual property Managing product launch and commercialization Managing product testing and quality assurance Managing product design and engineering Managing product development teams and collaborations Managing product development budgets and resources Managing product development timelines and milestones Developing and implementing product roadmaps Conducting feasibility studies and cost-benefit analysis Developing and testing prototypes Conducting scientific and technical research Conducting product research and development Conducting market research and analysis Developing new products and services Intellectual capital Improved research quality

Providing product and service information Providing technical support and assistance Managing customer service requests and support tickets Troubleshooting and resolving customer issues Providing customer support through multiple channels (phone, email, chat, etc.) Responding to customer inquiries and complaints Increased customer feedback Quality service

Managing corporate governance and board training and education Managing corporate governance and board policies and charters Managing corporate governance and board committees Managing corporate governance and board diversity and inclusion Managing corporate governance and board compensation and nomination Managing corporate governance and board succession planning Managing corporate governance and board development Managing corporate governance and board evaluation Managing corporate social responsibility and sustainability reporting Managing corporate disclosures and transparency Managing shareholders and investor relations Managing corporate social responsibility and sustainability Managing corporate secretariat and board support Managing corporate governance and board relations Managing ethics and integrity programs Managing internal audit and control Managing internal investigations Managing risk assessment and management Managing compliance with legal and regulatory requirements Developing and implementing governance policies and procedures

Managing customer retention and renewal Managing customer onboarding and training Managing customer service and support tickets Providing customer support and assistance Identifying and addressing customer needs and concerns Building and maintaining relationships with key customers Greater customer relationships Increased customer satisfaction

Managing and tracking the company’s performance against strategic goals Developing and managing the company’s brand and reputation Developing and managing the company’s strategic communications Developing and managing the company’s competitive positioning Identifying and mitigating risks to the company’s strategic goals Developing and implementing mergers and acquisitions plans Creating and managing strategic partnerships Conducting market research and analysis Identifying new business opportunities and markets Developing and implementing corporate strategy

Change & innovation Optimise work outcomes Inspire direction & purpose Manage & develop capability

Fixed assets management Reconciliation F&A reporting and analytics Regulatory compliance Taxation Financial risk management Management accounting Audit and assurance Cost accounting Financial strategic planning General ledger

Digital leadership Digital entrepreneurship Digital innovation Digital problem-solving Digital content creation Digital communication Digital security Digital access Digital fluency Digital literacy

Sales analytics and data analysis Sales process and methodology Sales training and coaching Customer relationship management (CRM) Sales presentation and negotiation skills Sales forecasting and pipeline management Account management and customer retention Lead generation and prospecting Sales strategy and planning Increased number of industry contacts

Communication Leadership Strategic thinking and planning Reputation Defined knowledge Patents Labor mix/manpower Improved team culture

Managing employee diversity and inclusion initiatives Managing employee engagement and retention Managing employee training and development Conducting performance evaluations and managing performance management Developing and implementing employee policies and procedures Managing employee relations and communication Onboarding and orienting new hires Managing employee benefits and compensation Recruiting and hiring employees Learning