Guest Post: Acorn’s goals are focused on what customers and clients actually seek. An interview with Blake Proberts.

Co-Founder & Managing Director of Pursuit Technology, developer of Acorn, Blake Proberts shares in this interview withGoodFirmshow he turned Acorn into a $3 million revenue product within only 7 years of its launch.

Acorn’s goals are focused on what customers and clients actually seek

Based in Canberra, Australia,Acorn LMSis a cloud-based, software-as-a-service (SaaS) system. The learning management system (LMS) automates and innovates learning management operations for organizations of all sizes, small to large, thus empowering them and helping them perform better. It also facilitates numerous human resource (HR) administrative tools for onboarding, recruitment, and performance management.

Acorn LMS follows a people-first design approach with a simple, user-friendly interface that anybody can quickly learn and utilise. It enables real-time reporting, team engagement, user management, certification management, robust data security, and various other tools to boost visibility, productivity, performance, and retention.

The company offers a flexible pricing model, where the clients can choose between its LMS-only and LMS & content combined packages to match their needs and budget. Acorn LMS software allows separate tariff plans for businesses with up to 100 users, 100 to 500 users, and 500+ users. It charges monthly on a per-user basis.

Furthermore, Acorn LMS has earned great trust from its clients due to the excellent customer support it offers.

“Acorn LMS empowers organizations by innovating and simplifying learning management,” says Blake Proberts.

Modern, User-Centric Approach

Starting the interview, Blake describes Acorn LMS as a commercial off-the-shelf platform with a comprehensive range of features that help organizations streamline and control their workforce’s learning, onboarding, recruitment, and performance management.

On being questioned about what motivated Acorn to develop this software product, Blake adds that he found other similar products available in the market unintuitive, hard to use, and thus not user-friendly. It prompted him to design this LMS with a modern, user-centric design approach.

He explains that the software platform allows users to create personalized learning experiences for compliance and procedural training to match the needs of their workforce through interactive modules. It also includes numerous courses from third-party providers.

Hundred Percent Customer Satisfaction

When inquired about customer retention, Blake discloses that they have successfully maintained a 100% retention rate during the past seven years. He also highlights the measures they take to ensure complete customer satisfaction, including onboarding questionnaires, in-person training, and resources that they provide to ascertain that they meet all customer expectations.

“During our past seven years, we have maintained a 100% retention rate.”

For resources offered, Blake specifies that Acorn LMS furnishes a collection of learning material, including tip sheets, guides, and patch notes. Besides, the Acorn Academy is also full of video guides and courses to guide and assist users in leveraging their software to the full.

Thus, GoodFirms researchers have labeled Acorn LMS as among thebest learning management softwarefull of intuitive, innovative, and user-centric features.

Seamless Integration

Blake further mentions that Acorn LMS seamlessly integrates with existing HR and payroll systems. This fact, along with Acorn’s robust reporting capabilities, helps organizations track individual progression easily.

Dedicated Customer Support

About the quality of customer support they offer, Blake clarifies that they provide phone and email support, ticket support, and a live chat facility. He claims that Acorn LMS successfully provides a 30-minute response time in their service level agreement (SLA) within working hours (AEST).

Acorn – The best LMS

Acorn LMS team also conducts regular meetings with their clients for feedback and queries. They believe these measures have helped them create the best product in the market to fulfill all their customers’ needs. He concludes that the software has generated revenue of about $3 million in 2020.

To know more about the features and offerings of Acorn LMS, one can also go through the detailedinterviewpublished at GoodFirms.

About GoodFirms

GoodFirms is a Washington DC-based research, review, and listing platform for software and services across various industries. It helps companies choose the best software from its handpicked list of industry-leading software in numerous categories globally. It effectuates extensive research and analysis to classify the listed software on critical parameters like features, uniqueness, ratings, and verified user reviews. This curated ranking highlights the top performers for every software category and boosts the buying credibility of the software.

About the Author

Lisa Brian is presently working as a Content Writer with GoodFirms, a Washington-based B2B research company well-known for its research methodology and listings of 60k+ software and services. Lisa’s current role revolves around gathering information and crafting it in a meaningful form that businesses can leverage. She helps companies communicate their vision and mission through digital platforms. Lisa believes in developing a symbiotic business relationship where companies mutually support each other and grow together.

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