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Capability Directory

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Shared services

Shared services


Related Terms:

Shared services is a term used to describe the practice of providing a range of services to different departments or organizations within a company or government agency from a central, dedicated service unit. Our experience has shown that these services are typically administrative in nature, such as human resources, finance, and IT, and are provided on a cost-effective basis to help reduce duplication and improve efficiency. Shared services can be either internal, where the service unit is part of the same organization as the departments it serves, or external, where the service unit is a separate organization that provides services to multiple companies or agencies.

Beginner competence definition

A beginner in shared services may struggle to understand the basic concepts of shared services, such as centralization of services, standardization of processes and cost-saving. They may lack the ability to effectively communicate and collaborate with different business units and may not fully understand the importance of creating a shared service model. It is also possible that they will have difficulty with change management or struggle to implement a shared service model in the organization.

Intermediate competence definition

An intermediate-level individual in shared services understands the basic concepts of shared services, such as centralization of services, standardization of processes and cost-saving. They can effectively communicate and collaborate with different business units, and can develop a shared service model. They have developed some level of change management skills and can use this to implement a shared service model in the organization.

Advanced competence definition

An advanced-level individual in shared services not only has the ability to understand the basic concepts of shared services, such as centralization of services, standardization of processes and cost-saving, but also proactively anticipates future shared service needs and takes steps to address them. They have exceptional skills in creating a shared service model, and can effectively lead and coordinate teams to achieve common goals, possessing a deep understanding of shared services which they can use to anticipate and adapt to the needs of different individuals and situations. Advanced individuals can navigate complex situations to deliver high-quality results and exceed expectations. They have a strong sense of accountability, taking ownership of their work, delivering results under pressure. They create a culture of shared services within the organization, increasing efficiency, productivity, and cost-saving. We have also found that with strong communication and collaboration skills, they are able to align the efforts of different stakeholders and create a shared vision and purpose. They anticipate and manage change, and effectively implement shared service models in an organization, ensuring that the organization benefits from the centralization of services, standardization of processes and cost-saving.

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