Managing and maintaining IT operations and IT infrastructure

Managing and maintaining IT operations and IT infrastructure is the capability of ensuring that IT systems and infrastructure are running smoothly and effectively. It involves managing all aspects of IT operations and infrastructure, such as hardware and software installation and maintenance, system monitoring, and incident and problem management.

Beginner competence definition

Beginners are able to perform basic tasks such as understanding IT operations and infrastructure concepts and principles, installing and maintaining hardware and software, and monitoring basic system metrics. They also have a basic understanding of incident and problem management processes.

Intermediate competence definition

Intermediate professionals have a deeper understanding of IT operations and infrastructure. They are able to design and implement IT operations and infrastructure processes, such as designing and implementing network and server infrastructure, managing system performance, and implementing security controls. They are also able to manage and monitor system performance, analyze system data to identify opportunities for improvement, and provide training and coaching to IT operations and infrastructure staff.

Advanced competence definition

Advanced professionals have an expert-level understanding of IT operations and infrastructure. They are able to design and implement large-scale IT operations and infrastructure processes and manage system performance, capacity, and scalability. They can develop IT operations and infrastructure strategies, such as automation and self-healing systems, and align IT operations and infrastructure with business objectives. In our experience, they have strong leadership and communication skills and are able to lead teams of IT professionals to achieve business objectives related to IT operations and infrastructure. They are also knowledgeable about IT operations and infrastructure industry trends and can recommend new technologies and services that can improve business operations.