Managing and maintaining IT documentation and IT knowledge management

Managing and maintaining IT documentation and IT knowledge management is the capability of ensuring that IT-related documentation and knowledge are accurate, up-to-date, and accessible to those who need it. It involves managing all aspects of IT documentation and knowledge management, such as creating and maintaining IT policies, procedures, and work instructions, and implementing a knowledge management system to capture and share IT knowledge.

Beginner competence definition

Beginner-level individuals are able to perform basic tasks such as understanding IT documentation and knowledge management concepts and principles, organizing and storing IT documents, and contributing to knowledge sharing within the organization. They also have a basic understanding of documentation and knowledge management tools and methodologies.

Intermediate competence definition

Intermediate-level individuals have a deeper understanding of IT documentation and knowledge management. They are able to design and implement IT documentation and knowledge management processes, such as creating and maintaining IT policies, procedures, and work instructions, and implementing a knowledge management system to capture and share IT knowledge. They can also manage documentation and knowledge lifecycles and ensure that IT-related documents and knowledge are accurate, up-to-date, and accessible to those who need it.

Advanced competence definition

Advanced-level individuals have an expert-level understanding of IT documentation and knowledge management. They are able to design and implement large-scale IT documentation and knowledge management processes and manage system performance, capacity, and scalability. They can develop IT documentation and knowledge management strategies, such as automation and analytics, and align IT documentation and knowledge management with business objectives. In our experience, they have strong leadership and communication skills and are able to lead teams of IT professionals to achieve business objectives related to IT documentation and knowledge management. They can also be knowledgeable about IT documentation and knowledge management industry trends and be able to recommend new technologies and services that can improve business operations.