Managing and maintaining IT configuration management and IT change management

Managing and maintaining IT configuration management and IT change management is the capability of ensuring that IT systems are configured correctly and that changes to IT systems are managed in a controlled manner. It involves managing all aspects of IT configuration management and IT change management, such as maintaining accurate configuration records, managing changes to configuration items, and ensuring compliance with change management policies and procedures.

Beginner competence definition

At a beginner level, individuals are able to perform basic tasks such as understanding IT configuration management and change management concepts and principles, documenting configuration items, and following change management policies and procedures. They also have a basic understanding of configuration management and change management tools and methodologies.

Intermediate competence definition

Intermediate-level individuals with this capability should have a deeper understanding of IT configuration management and change management. They can design and implement IT configuration management and change management processes, such as defining configuration item relationships and dependencies, managing change requests, and conducting impact assessments for changes. They are also able to manage configuration baselines and ensure that changes are properly authorized and tested.

Advanced competence definition

Advanced individuals have an expert-level understanding of IT configuration management and change management. They are able to design and implement large-scale IT configuration management and change management processes and manage system performance, capacity, and scalability. They can develop IT configuration management and change management strategies, such as automated configuration management and change approvals, and align IT configuration management and change management with business objectives. Additionally, they should have strong leadership and communication skills and be able to lead teams of IT professionals to achieve business objectives related to IT configuration management and change management. They are also knowledgeable in IT configuration management and change management industry trends and can recommend new technologies and services that can improve business operations.