Managing and maintaining computer hardware and software systems

Managing and maintaining computer hardware and software systems is ensuring the smooth operation of a business’s IT infrastructure. It involves the management of all hardware and software components of the system to ensure that they function correctly and that any issues that arise are addressed promptly.

Beginner competence definition

At a beginner level, a person with this capability should be able to perform basic tasks such as installing software updates, replacing hardware components, and troubleshooting common issues. They should also have a basic understanding of how computer systems work and be able to communicate effectively with users to help them solve problems.

Intermediate competence definition

At an intermediate level, individuals with this capability have a more in-depth understanding of computer hardware and software systems. In our experience, they are able to identify and diagnose complex issues, configure and optimize systems for maximum performance, and manage backups and recovery processes. They should also have a good understanding of cybersecurity principles and be able to implement basic security measures to protect the system from threats.

Advanced competence definition

At an advanced level, individuals with this capability should have an expert-level understanding of computer hardware and software systems. They are able to design and implement complex systems, manage large-scale deployments, and provide advanced technical support to users. They have a deep understanding of cybersecurity threats, allowing them to implement advanced security measures to protect the system from sophisticated attacks. We have also found that they have strong project management skills and are able to lead teams of IT professionals to achieve business objectives.