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Capability Directory

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Managing and creating issues and crisis management

Managing and creating issues and crisis management


Related Terms:

Managing and creating issues and crisis management is a critical capability for a communications department in a business. This involves developing and executing communication strategies that effectively manage issues and crises that could impact the company’s reputation and business objectives. Issues and crisis management channels may include crisis communication plans, media monitoring, and stakeholder engagement.

Beginner competence definition

A beginner in managing and creating issues and crisis management has a basic understanding of the company’s issues and crisis management channels and goals. They are able to assist in executing issues and crisis management plans with guidance from more experienced team members. This includes tasks such as compiling stakeholder feedback and monitoring social media and news media.

Intermediate competence definition

At the intermediate level of competence, professionals lead the development and execution of issues and crisis management strategies that align with the company’s overall business objectives. They can develop and implement comprehensive issues and crisis management plans, manage communication channels, and develop messaging that effectively manages issues and crises to protect the company’s reputation and business objectives. They also measure the effectiveness of issues and crisis management using metrics such as stakeholder feedback and media coverage.

Advanced competence definition

Advanced-level professionals provide strategic counsel to the company’s leadership on issues and crisis management and reputation management. They can lead cross-functional teams in developing and executing comprehensive issues and crisis management plans that drive stakeholder engagement, protect the company’s reputation and business objectives, and create long-term value. They can also leverage emerging trends and best practices in issues and crisis management to optimize impact and drive results.

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Managing and creating speechwriting

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Managing and creating media monitoring and analysis

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