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Capability Directory

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Increased customer satisfaction

Increased customer satisfaction


Related Terms:

Increased customer satisfaction is the ability of a business or organization to consistently provide high-quality products or services that meet or exceed the expectations of their customers. This can be achieved through various means, such as offering a wide range of products or services that meet customer needs, providing excellent customer service, and regularly gathering feedback from customers to improve the overall customer experience. Ultimately, having this capability can help a business or organization retain existing customers and attract new ones, which can lead to increased revenue and success.

Beginner competence definition

At the beginner level, an individual or organization has a basic understanding of the importance of providing high-quality products or services to customers. They can identify some key factors that contribute to customer satisfaction, such as timely and efficient resolution of customer inquiries or complaints, and have some basic processes in place to gather feedback from customers. At this stage, the individual or organization can consistently provide satisfactory products or services to customers, but may not have fully developed the ability to consistently exceed customer expectations.

Intermediate competence definition

At the intermediate level, an individual or organization has a more in-depth understanding of the factors that contribute to customer satisfaction and has more developed processes and systems in place to consistently deliver high-quality products or services to customers. They have a thorough understanding of their customers’ needs and are able to regularly gather and analyze customer feedback to identify areas for improvement. At this stage, they can consistently exceed customer expectations and have developed a reputation for providing excellent customer service. They can also identify and implement effective strategies to retain existing customers and attract new ones.

Advanced competence definition

At the advanced level, an individual or organization will have a deep understanding of the factors that contribute to customer satisfaction, as well as highly developed processes and systems in place to consistently deliver exceptional products or services to customers. They are able to anticipate and proactively address potential issues that could affect customer satisfaction, and have a strong understanding of the latest trends and best practices in customer service. At this stage, the individual or organization is considered a leader in the field and can consistently deliver an exceptional customer experience that sets them apart from their competitors.

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Operational reconfiguration

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