Conflict resolution

Conflict resolution is the process of identifying, managing and resolving conflicts in a constructive manner to maintain positive relationships and achieve desired outcomes.

Beginner competence definition

Beginner-level individuals are able to identify the presence of conflict and to apply basic techniques for managing and resolving conflicts in a timely and effective manner.

Intermediate competence definition

Intermediate professionals can understand the underlying causes of conflict and to apply more advanced conflict resolution techniques, such as negotiation and mediation, to resolve conflicts in a constructive manner.

Advanced competence definition

At the advanced level, professionals can facilitate and lead complex conflict resolution processes, and know how to use conflict as an opportunity for growth and development, both personally and organizationally.